SCRA and DoD Issues


February 9th, 2022 – SCRA Update

SCRA’s Single Record Request functionality has now been restored. Users are able to proceed with the application as normal. Thank you for your patience.

SCRA Single Record Request Currently Down

The Dept. of Defense’s SCRA verification site has been “Down for Maintenance” both 2/7/22 and now 2/8/22.  According to the DoD, the “SCRA Single Record Request Search is currently down” and we are told they are working diligently to fix this issue. While most of the other functions on the DoD website are still able to be utilized (create user accounts, run Multiple Record Requests, User’s Guides, FAQs, etc…), the primary search functionality is presently disabled. We apologize for any inconvenience this may cause, and the DoD promises to update the News and Alerts sections as soon as the issue has been resolved.

What does this mean for you?

If you submit(ed) new cases to us while the DoD site is not functioning correctly, those cases will remain in a “hold” condition until those cases have an SCRA Affidavit search and Affidavit created after the DoD site is restored. This means that SSN search inputs CAN NOT be verified, and so the SCRA (Servicemembers Civil Relief Act) Affidavits will not generate until the Department of Defense (DoD) has their search site back up and running. This will prevent Landlords across the Country from processing and filling new cases until the repairs to the search page have been completed and it is restored. So, we wanted to let you know to expect delays in processing any cases you filed starting Feb. 7th, until the DoD search site is back online.

We will, of course, let you know as soon as we know that it is back up and running, but in the meantime, we wanted to let you know of this issue.

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