Association Educational Courses

Loebsack & Brownlee’s Strategic Partnerships Team (SPT) is committed to strengthening the Firm’s presence and impact within the rental housing industry by building meaningful partnerships with local, state, and national industry associations. Supporting these local associations is at the heart of what we do on the SPT. Whether volunteering on committees, delivering exceptional educational offerings, or sponsoring events, we strive to be actively involved with local associations to help make a difference for you.

By cultivating affiliate partnerships, deepening community ties, and investing in leadership development, we empower our SPT members to build lasting industry relationships.

You’ll find our SPT members at annual trade shows, awards dinners, golf tournaments, and more- showing up, supporting, and engaging every step of the way.

If your apartment association is not listed below, please contact our Strategic Partnerships Regional Manager, Samantha Amato, so we can get connected and explore opportunities to collaborate!

At Loebsack & Brownlee, we proudly offer the educational sessions listed below at no cost to your association, anytime, year-round. If you have any questions regarding specific classes or new education opportunities, please contact our Strategic Partnerships Education Manager, Abby Johnson.

Class Options

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Current Issues in Fair Housing & HUD Updates - 2 hrs

You know all about the “protected classes,” sure, but what about all the latest Fair Housing updates and recent HUD guidance and enforcement topics? This seminar goes beyond the basics – L&B will cover the hottest topics affecting Property Management professionals and highlight all that is currently on HUD’s radar, like: Assistance Animals and other Reasonable Accommodation requests; Criminal Screening guidance and best practices; Hostile Environment and Sexual Harassment in housing claims; Occupancy Standards, and more!

Eviction Law Best Practices - 2 hrs

L&B’s attorneys are in eviction court five days a week, and their wealth of experience is yours to tap into. Gain invaluable insights as they share proven “Best Practices” that will empower you to approach your next eviction filing with confidence. Discover how to draft an effective Notice, gather the right evidence to support your case, navigate the complexities of the CARES Act and SCRA, handle tenant appeals, respond to bankruptcies, and much more. This is your opportunity to learn from their experience and ensure smoother, more successful outcomes in your eviction processes.

Fair Debt Collection Best Practices - 2 hrs (NC and GA only)

Get ready to gain a thorough understanding of the Fair Debt Collection Practices Act. L&B’s attorneys will guide you through the various aspects of the Act, including the types of covered debt, who qualifies as a “Debt Collector,” legal handling of communications regarding unpaid balances, and essential Final Account Statement do’s and don’t, along with other valuable debt collection law insights.

Fighting Fair: Using Maintenance Technology to Combat Fair Housing Claims (with Appwork)

This is a prerecorded class. A virtual class can be requested with a minimum registration of 45.

Are you equipped to handle Fair Housing claims? Hosted by AppWork and facilitated by Managing Principal Chris Loebsack. Learn how you can use maintenance technology to safeguard your properties.

Learn about:

Training your teams on effective documentation
Essential evidence for combating claims
Tracking communications with technology
Prioritizing work orders to prevent issues
Responding forcefully to discrimination claims
Real-world examples and solutions

Military Service Orders & SCRA Compliance - 2 hrs

What are they & How do they impact my Property? This class offers must-have training to properties within the area. With over two million Americans currently serving in either the Active Component, the National Guard, and our Reserve forces, you should always stay in-the-know on renting to our Military Servicemembers! Our L&B attorneys will take a deep dive into:

Understanding valid Permanent Change of Station (PCS) Orders;
Navigating the rights provided to Servicemembers under State and Federal law (including lease-termination and security deposit rights); and
Complying with the Servicemembers Civil Relief Act when filing Summary Ejectment actions against the active-duty and deployed servicemember (and their families).

Your State’s New Landlord-Tenant Laws for 2026 - 2 hrs

Anytime your Legislature passes new laws that will affect your Membership, L&B’s attorneys are available to provide a short seminar to update everyone on the new laws, and how they might impact day-to-day operations on-site!

Understanding the NC Tenant Appeals Process - 1 hr - 1.5 hrs

The NC Tenant Appeal process can be challenging and unfamiliar for many property management professionals. Let L&B’s attorneys guide you through every step, offering expert insights and detailed knowledge about tenant appeals in North Carolina. With their help, you’ll gain a clear roadmap to confidently navigate the entire process, from the initial filing to the resolution, ensuring you’re prepared the next time an eviction turns into an appeal.

Domestic Violence in Residential Tenancies - 2 hrs

Let L&B’s attorneys bring you up to speed on the laws in your state that relate to tenants who are DV victims; Fair Housing Act implications for common DV situations; and how the provisions of your lease may also impact your ability to file and/or evict a tenant in a DV situation.

Providing Gourmet Customer Service in a Fast-Food World - 1 hour - Taught by Michael Bell

In today’s fast-paced, convenience-driven world, most customer experiences are quick, transactional, and forgettable. But what if you could consistently deliver service that feels personalized, intentional, and elevated, no matter your industry? This engaging and practical session redefines what it means to offer “gourmet” customer service. Spoiler: it’s not about luxury or expense; it’s about care, quality, and attention to detail. Through vivid real-world examples, proven strategies, and a touch of humor, attendees will explore how to:

Personalize customer interactions in meaningful ways
Balance speed with empathy and professionalism
Make the basics feel exceptional through consistency and thoughtfulness
Stand out by exceeding expectations (without being over the top)
Avoid coming across as out of touch or insincere
Whether you work in property management, healthcare, legal services, retail, or any other client-facing field, this session will give you actionable tools to make every customer feel valued — and keep them coming back.

Legislative Advocacy 101: Help Our Associations Improve the Law! - 1 hour - Taught by Katie Spillers

This course provides a comprehensive exploration of legislative advocacy, equipping participants with the knowledge and practical skills needed to work with associations to effectively influence public policy and legislation at the local, state, and federal levels. Topics Covered: