Michael Bell – CAS

Director of Client Relations

Overseeing the client relations & support team, Michael also serves on the firm’s Executive Team. He joined L&B in December 2013 and spends most days analyzing firm data and operations, interviewing new clients, and assisting current clients with finding solutions. His favorite part of his job is engaging with clients either through education or while traveling for the firm. Before L&B, he worked in Hospital Communication where the most interesting part of the job was hearing patients tell him way more than he needed (or wanted) to hear.

Michael was honored to be the recipient of the Charleston Apartment Association’s Prestigious Pineapple Award in 2019, the same year he graduated from the CAA Lead Class. He received his NAA CAS Certification in October 2020 and in 2021, he was the recipient of the CAA 2020 Supplier of the Year Award.  In 2022, he was elected to serve on the Charleston Apartment Association Board of Directors where he serves as Co-Chair on the Legislative Committee.

Alyssa Leonard

Client Engagement Manager

Alyssa has been with the firm since 2019, and as part of our Client Relations team, she does a little bit of this and a little bit of that. Her favorite part of her workday (besides her cup of coffee), is being able to jump in wherever her team needs. “Teamwork makes the dream work” — cliche but true with our Client Relations team. Before joining our team, Alyssa worked on-site for 3 years and before that lived out her dream of being a Cast Member at Walt Disney World. Outside of work, Alyssa loves spending quality time with her family, reading a good book, and exploring new coffee shops and pubs with her husband. Her fur child, Boomer is almost always by her side more than likely enjoying a pup cup while she is sipping on her ice coffee from Dunkin’.

Matthew Morrison

Client Services Manager

Matthew D Morrison is our Client Services Manager helping onboard new clients, assist our Lunch & Learn program, and engage with prospective and existing clients through apartment association affiliations. Every day has a new set of opportunities and challenges, and Matt loves seeing and talking to clients about what we do. In order of importance, Matt drinks ‘water, coffee, coffee, water’ to get him through the day. Before L&B, he owned a restaurant for 4 years. Little known fact about Matt? He held the first chair All-State jazz trombone during his senior year in high school. If you’re lucky, you may even catch him playing Happy Birthday for some of our industry friends!

Shiloh Remmers

Client Success Manager

Shiloh Remmers has been with L&B since 2013 and serves as our Client Success Manager. Shiloh helps with new client on-boarding and training, and client education programming. She loves the overwhelming sense of pride that comes from serving clients in the multi-family housing industry. Shiloh loves sparkling water and eating the kids leftover candy. Before working with L&B, Shiloh worked at the Greenwood County Health Department, where she counted newborn babies at the local hospital. A few little known facts? Shiloh is left-handed, has lived in 7 states, and can’t stand to touch cotton balls!

Stephanie Franks

Controller

Stephanie has served as the Controller for the firm since November of 2016. Every day at the office brings something different, no two days are ever the same! Prior to arriving on the scene at L&B, Stephanie owned and directed a dance school for 10 years. She is still active in the dance community through her work as a judge for several regional and national dance competitions and pageants. A little known fact about Stephanie, while building her career in Accounting/Finance during her post-college years, she was also dancing for several professional NFL and NBA cheer teams including the Washington Redskins, Washington Bullets and the Charlotte Hornets. Stephanie served on the Executive Committee for the Miss North Carolina Scholarship Organization and continues to be a loud advocate for Junior Achievement and its programs.

Kastina Adderley

Accounting Manager

Lauren Mitchell

Accounting Operations Manager

Lauren Mitchell is our Accounting Manager and primarily works with payables but is always available to help our clients on the receivables side as well. She has been with the firm since 2015 and appreciates that L&B places a high value in giving back to the community through outreach programs, as well as taking an active interest in individual employee wellness. Before joining the team at L&B she worked as a volunteer Rehabilitation Technician at the Carolina Raptor Center, where she worked with injured, orphaned and/or ill raptors. (Becoming an Accounting Manager was an obvious next step ha ha) She loves sewing and sometimes makes her own clothes.

Melissa Biggers

Accounting Analyst

Monica Hawkinson

Accounting Analyst

Monica is our Accounting Analyst who handles AR related questions and answers invoicing questions in regards to client’s accounts. She’s worked in several roles on the team since joining in 2015: Evictions Services Manager from May 2015-November 2017, an independent contractor in 2018, then an Accounting Analyst December 2018 – present. She loves her coworkers and all the employee activities: Monthly lunches, fitness group, being able to volunteer on the clock, special events, etc. She tracks her water intake throughout the day and notices becoming sluggish on days when she’s not had enough. When Monica moved to Charlotte, she worked for one of the first single-family home purchasers that leased single-family homes on a large scale, which was exciting and challenging every day. She gained a lot of knowledge of the property management side of real estate in her time with that company. In her free time, she likes to go on long bike rides or play sports, and can’t wait for her kids to be old enough to do those activities alongside her.

AJ Buck

Client Communications

Alyssa Clair

Strategic Partnerships Manager

Alyssa joined the team in July 2021.  She develops and fosters strong relationships with each of our Apartment Associations at the local, state, and national levels as well as our charitable outreach partnerships. Her favorite part of the job is engaging and building genuine relationships and connections with all of our apartment association friends and clients. Before L&B, she worked for the Triangle Apartment Association.

Outside of work, Alyssa has been bitten by the travel bug, and loves to explore new places, but at the same time she also loves a cozy night in reading or watching a good movie (Pride and Prejudice, 2003 version anyone??) with her goldendoodle, Fitz and her cat, Lacey. A little known fact about Alyssa? She completed her Bachelor’s degree in Political Science from Michigan State University in three years and she also used to work in politics back in Michigan, where she’s from! Ask her to show you where on her handy dandy map aka her hand/mitten!

Liz Newkirk

Manager of Digital Media

Liz Newkirk is our Manager of Digital Media originally from Atlanta, Georgia. She works out of the Charlotte office and has a background in marketing. She’s a passionate creative who loves Chick-fil-A, Target, and her Lab/Beagle mix pup.

Robin Andrew

Client Services & Brand Ambassador